Customer Service

Returns are easy!

All of us at the Bottom Line Store want you to be thrilled with your new purchase. However, if you need to return or replace an item, we are here to help. Please contact us here  Customer Service , and we will provide you with instructions for your return. We will gladly accept a returned item within 30 days for a full refund. Your satisfaction is guaranteed.

Shipping & Delivery

Most orders are processed and shipped within (72) hours depending on time of day you place your order. We cannot ship orders to PO Boxes. Bottom Line Books are sent via FedEx SmartPost. Please allow 7-10 business days for your books to arrive.

AutoShip Delivery

With Bottom Line's AutoShip service, you lock in today's low price and receive free shipping on all future AutoShip orders. When you choose the AutoShip option while placing an order for an eligible product, you are automatically enrolled in the program for 12 months for that particular product. You are authorizing your credit card to be charged the price listed each time your order ships. You may cancel or modify your AutoShip order at any time by using the My Account link on the website. 

Ordering

To order product, add them to your cart and then press Checkout and follow the prompts.  While you are able to checkout as a guest, we urge you to establish an account so that you can return to the site to check on the status of your order.

Payment

We currently accept payment via Visa, MasterCard, American Express, Discover and PayPal. Charges will appear on your credit card statement as "Bottom Line Store". If you feel like a charge has been made in error, please contact us by emailing CustomerService@BottomLineStore.com.

Viewing Orders

In addition to the confirmation email that is delivered with each email, registered users can login to their account using the My Account link on the website and enter their email address and password.  In the My Account section of the site will be a link to Orders placed by this user.  Each order can be viewed along with the status at that time.  You can also "reorder" should you desire to place an identical order to any of your previous orders.

Updating Account Information

Registered users can login to their account using the My Account link on the website and enter their email address and password.  In the My Account is all the information that you have provided ot us: Billing Addresses, Shipping Addresses, Preferences, Wish Lists and Downloaded Products.  You can edit the information you have provided, including adding new and deleting old information of your choosing.  Orders and Order history cannot be altered once you have entered them nor, can they be deleted.

Contacting Us - Please Read Carefully

Questions regarding a purchase made through our online store? You may contact us by emailing CustomerService@BottomLineStore.com.  For questions regarding your Bottom Line Personal Subscription contact: 1-800-274-5611; Bottom Line Health Subscription 1-800-289-0409; and for Bottom Line Books ordered via the mail: 1-800-678-5835.  You may pay your bill online at: www.bottomlineinc.com/customer-care

Our mailing address is Bottom Line Inc, 3 Landmark Square, Suite #201, Stamford, CT 06901-3246

Contact Information


For all other Bottom Line customer service, please refer to the information below:

Category Toll Free Number Email Address Account Number guide
Bottom Line Books 1-800-678-5835 Click here to email us

BDRBR10##########

Bottom Line Personal Subscription 1-800-274-5611 Click here to email us 00105xxxxxxxxxxxxxx
Bottom Line Health Subscription 1-800-289-0409 Click here to email us 00104xxxxxxxxxxxxxx
Bottom Line Store Merchandise/Books N/A Click here to email us 8000xxxxx
BottomLine Inc/other N/A Click here to email us Editorial/ Content related